NDIS INVOICES

An invoice is a source document given to the buyer (NDIS Participant) by the seller (NDIS Service Provider) to collect payment once a service has been delivered. It must include the cost of the services rendered or products purchased, it can also serve as a legal record.

Invoicing is a critical part of a business process and is the last step between receiving payment for a product or service. Invoices for services provided to NDIS participants will be prepared in the same way as an invoice would be prepared for any other customer.

There are a few details specific to the NDIS that providers must include on their invoices to ensure they can be processed and paid in a timely manner. Commonly this is referred to as NDIS invoicing compliance.

When submitting invoices to Enabled4Life, please ensure the following provider details are clearly included:

• Provider Name
  (Your business or trading name)

• Provider ABN
  (Important: Any invoice that references or includes Enabled4Life’s ABN will be rejected.)

• Provider Registration Number (where applicable)
  (If you are a registered NDIS Provider)

• Provider Invoice Number
  (Must be unique for each invoice submitted)

• Provider Invoice Date
  (Use Australian date format: DD/MM/YYYY)

• Provider Account Name
  (Name under which payments should be made)

• Provider BSB
  (Bank State Branch number for electronic transfer)

• Provider Account Number
  (For payment deposits)

• Provider Email Address
  (Used for issuing remittance advice once payment is processed)

Recipient’s Identity (Participant Details)

Important:Enabled4Life is not the recipient of the goods or services.The NDIS Participant must be listed as the recipient.

When preparing your invoice, ensure the following Participant details are included:

• Participant’s First and Last Name
  (e.g., Mr John Smith)

• Participant’s Address
  (e.g., 123 Maple Street, Springfield, VIC 3000)

• Participant’s NDIS Reference Number
  (e.g., NDIS#: 45XXXXXX9)

Do not list Enabled4Life as the recipient of goods or services on the invoice.

Description of Goods or Services

Your invoice must also clearly itemise the service details:

• Support Delivered From Date
  (Start date – DD/MM/YYYY)

• Support Delivered To Date
  (End date – DD/MM/YYYY)

• NDIS Support Item Number
  (e.g., 01_011_0107_1_1)

• Description of Service Provided
  (Clear and specific description of the support delivered)

• Service Claim Type
  (e.g., Face-to-face support, Telehealth, etc.)

• Time Value/ Quantity
  Refer below for additional information

• Unit Price / Hourly Rate
  (Your agreed rate, in line with NDIS Pricing Arrangements)

• Invoice Total
  (Total amount being claimed)

NDIS Invoices Must Not Include Seconds

Please note that the NDIS does not recognise seconds as a valid unit of time on invoices.

All time-based values or quantities must be recorded in hours and minutes only. For example:

• Correct: 1 hour 30 minutes (or 1.5 hours)

• Incorrect: 1 hour 30 minutes and 45 seconds

• Incorrect: 1.5125 hours

Any invoices submitted with seconds included in time entries will be:

• Returned to the provider as non-compliant

To avoid delays in processing and payment, please ensure all time entries are rounded to the nearest minute, not second.

NDIS Service Claim Types

When claiming supports under the NDIS, different codes are used depending on the type of service provided. Here’s a simple guide:

Standard Service Claim Types

• STAN – Standard Support (Face-to-face service)

• NF2F – Non-Face-to-Face Support (includes preparation or follow-up work)

• THLT – Telehealth Service (support delivered online or over the phone)

Additional Service Claim Types

• CANC – Cancellation (if a participant cancels within the required notice period)

• REP – Report Writing (writing reports as part of the participant’s plan)

• TRAN – Provider Labour Travel (claiming for time spent travelling to deliver a service)

• IRSS – Irregular Supported Independent Living (SIL) Supports (for unusual or one-off SIL support needs)

NDIS Cancellation Claim Types

If a participant is unable to attend a scheduled appointment, cancellations may be claimed under the following categories:

• NDDH – No Show: Due to Health Reasons

• NSDF – No Show: Due to Family Issues

• NSDT – No Show: Due to Transport Availability

• NSDO – No Show: Due to Other Reasons

Service Agreements and Payment Responsibilities

Important: Always confirm, via a Service Level Agreement (SLA) or Service Agreement, how the Participant wishes to pay for your services, ensuring alignment with their Plan Managed Support Budgets.

Enabled4Life is not a party to agreements between Providers and Participants.
It is not the responsibility of the Plan Manager to:

• Select the most appropriate support budget category; or

• Determine the correct support item number on behalf of the Provider.

Providers must ensure that the services they deliver, and the support item numbers they claim, are pre-agreed with the Participant and are aligned with the Participant’s NDIS Plan.

Key Reminders:

• Service agreements should clearly state funding categories and support item numbers.

• Providers are responsible for confirming funding availability with the Participant (or Support Coordinator if applicable).

• Incorrect claims may result in delayed payments or invoice rejections.